Customer Success Blog | Emojics

What is Customer Effort Score (CES)?

The Customer Effort Score (CES) is a customer experience metric that is used to measure how easy it is for customers to interact with your business. If customers find it hard to interact with your business, it...

What is Customer Satisfaction Score (CSAT)?

Customer satisfaction has a long-lasting impact on your business and its growth. It is predicted that by 2020 more than 40% of all data analytics projects will relate to an aspect of customer experience. It is...

Likert Scale: What it is and How to Use it?

Measuring customer attitudes and feelings is essential for your business as this is how you improve customer experience. The way how you create and conduct customer surveys play an important role in its...

What is the RATER Model? Customer Service Quality Framework

Customer service plays an important role in sales, customer experience, and customer retention. As much as 90% of Americans use customer service as an important factor to determine if they should do business...

Category - Customer Success

In the customer success category of the Emojics blog, our experts share all the latest news and tricks of customer satisfaction.